Privacy Policy

Open Concept Media, LLC respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains the types of information we may collect through our website and related business communications, how we may use and share that information, and the choices that may be available to you.

Because our services may involve handling customer communications on behalf of clients, this policy distinguishes between information collected for our own business and information processed under a client’s direction.

Information Processed for Clients

Open Concept Media may provide customer support, messaging, helpdesk, or resolution services on behalf of business clients. In those situations, personal information contained in client systems or customer interactions may be processed under the client’s instructions and applicable service agreement. The client’s privacy policy generally governs how that information is collected and used. This Privacy Policy primarily describes information Open Concept Media collects for its own website and business operations.

Information We Collect

We may collect information that you provide directly to us, including when you submit a form, contact us, request information, or communicate with our team. Depending on the interaction, this may include:

Name, email address, phone number, company, and job title
Service inquiries, support requests, and business communications
Website activity and technical information
Client contact and account-administration information

We may also collect limited technical information automatically when you use the website, such as IP address, browser type, device type, operating system, referring page, pages viewed, and approximate location derived from IP address.

How We Use Information

We may use information for legitimate business purposes such as:

Respond to business inquiries and provide requested information
Administer client relationships and support operations
Manage authorized service delivery, quality review, and business records
Operate, secure, and improve our website and systems
Comply with contractual, security, and legal obligations

Cookies and Similar Technologies

The website may use cookies, analytics tools, or similar technologies to support site functionality, understand website usage, maintain security, and improve performance. You can usually control cookies through your browser settings. Disabling certain cookies may affect some website features.

How We Share Information

We may share personal information only as reasonably necessary for business operations, including with:

Hosting, communications, CRM, ticketing, analytics, cloud, and security providers
Authorized contractors and professional advisers
Clients when information relates to services performed for that client

We may also disclose information when required by law, to respond to lawful requests, to protect rights or safety, to investigate fraud or security concerns, or in connection with a merger, acquisition, financing, reorganization, or sale of assets.

Third-Party Websites and Services

The Open Concept Media, LLC website may contain links to websites, platforms, or services operated by other organizations. Their privacy practices are governed by their own policies, and we are not responsible for the privacy or security practices of third

parties.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, to resolve disputes, to protect our systems, or to meet legal, contractual, or compliance obligations.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No website, network, or storage system can be guaranteed to be completely secure.

Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have rights to request access to, correction of, or deletion of certain personal information, or to ask questions about how information is used or disclosed. Where processing is based on consent, you may also have the right to withdraw that consent.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

California Privacy Rights

California privacy laws may provide eligible California residents with additional rights regarding personal information, including rights to know, access, correct, or delete certain information and, when applicable, to opt out of certain sales or sharing of personal information. These rights apply only when the relevant legal requirements are met.

We will not discriminate against you for exercising a privacy right provided by applicable law.

Children’s Privacy

Our general website and business services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the general website. If we learn that such information was collected without appropriate authorization, we will take reasonable steps to address it as required by applicable law.

Our business-to-business website and services are not designed for children. Client-directed support interactions involving minors are governed by the client’s instructions, policies, and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or legal requirements. The current version will be posted with an updated effective date.

For questions about this Privacy Policy or requests relating to personal information, contact:

Open Concept Media, LLC

Mailing Address: 235 East High Street Ste 250, Jefferson City, MO

Email: [privacy email]

Website: [website address]

Implementation Note: This policy should be reviewed against the website’s actual forms, analytics, cookies, vendors, marketing tools, and business practices before publication. It is a general drafting template and is not legal advice.